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CRM

A range of external forces are transforming the world of insurance, be that new technology, heightened customer expectations or changing regulation and compliance rules. You might not be able to control these, but you can control how you respond to them – and the decisions...

I know, I know. Everyone’s saying you need “to put your customers at the heart of your business”. Sounds good, right? I mean, who doesn’t want to put their customers first? (Low-cost airlines, look away now.) And everyone’s telling you a CRM system is the way...

Here at Cognition24, we don’t like to follow the herd. Instead we prefer to apply fresh thinking to everything we do, in order to help find the best solutions to our customers’ unique challenges. So, rather than talk about how to make managed services work for...