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Technology

By Annabel Sweet: People, Culture and Change Lead Implementation and deployment of new technology is one of the most challenging things that an organisation can go through. It’s fraught with potentially costly errors that could cause a project to be delayed beyond deadline or, worse, disengage...

If your insurance firm is ready to tackle head-on the many challenges that lie ahead, choosing the right consultants to help you find a way through can, in itself, be one of the biggest headaches you’ll face. However, if you get it right, the rewards...

If businesses put as much time and effort into the employee experience (EX) as they do their customer experience (CX), they’d have few problems retaining their best staff. Plus, EX directly impacts CX – happy employees equal happy customers, after all – so there’s a...

Between 2004 and 2017, the number of general insurance companies in the UK plummeted from 673 to 436. In the past three decades, the number of insurance brokers has declined from over 10,000 to fewer than 3,500. There are many reasons for this, but a...

By Tim Chisnall, Commercial Director I’ve seen many hideous sights since I’ve been working in consultancy. Office parties are often the most upsetting. Or possibly the mornings after the office parties. (Who knew anyone could do so much damage with a stapler?) But the worst –...