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Hi-Tech

Keeping Hi-Tech on a High

The Hi-Tech industry has undergone a vast transformation in the past few years.  Hi-Tech businesses must remain competitive and innovative but still deliver a first-class customer experience – its just not an option for these organisations to adopt average processes and poorly integrated systems.

Salesforce is the first choice CRM for most leading Hi-Tech companies – and here at Cognition24, we’ve been helping technology companies implement Salesforce and greatly improve business growth and customer satisfaction.

Industry Insights: Hi-Tech

  • By Annabel Sweet: People, Culture and Change Lead Implementation and deployment of new technology is one of the most challenging things that an organisation can go through. It’s fraught with potentially costly errors that could cause a project to be ...

  • You might be surprised how often we speak to businesses who have implemented the latest CRM technology but find themselves up against the same challenges as before. Building a digital workplace necessitates more than simply retrofitting technology to...

  • If businesses put as much time and effort into the employee experience (EX) as they do their customer experience (CX), they’d have few problems retaining their best staff. Plus, EX directly impacts CX – happy employees equal happy customers, after al...

Hi-Tech: Our Crudentials

Docuflow

Docuflow is an independent UK provider of print, mail and document workflows services and solutions. Cognition24 implemented and supported Salesforce Sales Cloud, reviewing the current environment, making recommendations and implementing changes accordingly. In addition, we managed the integration with iContact and D&B Hoovers. Cognition24 continues to provide a managed service to Docuflow.

e-Resolve

e-Resolve is a professional services company with expertise in delivering enterprise solutions with Oracle, SAP and Workday. Cognition24 assisted with the implementation of Salesforce Sales Cloud. The requirement was for a CRM solution that took their current sales and marketing platforms and integrated them into a single solution. We delivered important business reporting, insights and activity tracking. In addition, we implemented custom functionality to track projects, project revenue and resource management.

Onfido

Onfido is a UK and US based software company that helps businesses verify people's identities using a photo-based identity document, a selfie and artificial intelligence algorithms. Cognition24 was tasked to re-build their existing Salesforce system and provide a managed service to support the business going forward.