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CRM Tag

A range of external forces are transforming the world of insurance, be that new technology, heightened customer expectations or changing regulation and compliance rules. You might not be able to control these, but you can control how you respond to them – and the decisions...

I know, I know. Everyone’s saying you need “to put your customers at the heart of your business”. Sounds good, right? I mean, who doesn’t want to put their customers first? (Low-cost airlines, look away now.) And everyone’s telling you a CRM system is the way...

Of all the current technology buzzwords and expressions being made popular by IT sales people (cloud, artificial intelligence, internet of things… and so on) ‘big’ data is the one that often comes over as the most intimidating for smaller businesses. Just think about how it sounds....

Here at Cognition24, we don’t like to follow the herd. Instead we prefer to apply fresh thinking to everything we do, in order to help find the best solutions to our customers’ unique challenges. So, rather than talk about how to make managed services work for...